Contact Irwin Casino

How Fast We Respond on Each Channel

Live chat, email and Telegram connect you to the same support team, and the channel you pick decides how quickly you hear back.

Live chat and Telegram run 24 hours a day, seven days a week, across Pacific to Atlantic time zones, so there is no need to wait for a specific opening time. Email is the channel we recommend for document verification and any request that needs an attachment, since chat and Telegram are not built for file transfers. We do not operate a telephone line.

What to Have Ready Before You Write to Us, and When to Use Email Instead of Chat

Before opening a chat session or sending an email, have your registered email address on hand, since our team matches every conversation to the account tied to it. For a verification request, attach clear photos or scans of the identity document and proof of address you are submitting rather than describing them in text, as this is the single biggest reason a first message gets a follow-up question instead of an answer. For a payment query, note the transaction date, the method used (Interac e-Transfer, Visa, Mastercard or the cryptocurrency involved) and the amount, so the team can locate it without asking you to repeat the details.

Use email at [email protected] specifically when a case involves account verification, a disputed transaction, or any issue that needs supporting documents attached. Reserve live chat and Telegram for quicker matters such as a login problem, a question about an active promotion, or a general query about the game catalogue, where a written back and forth is enough to resolve things without an attachment.