Irwin Casino Privacy Policy

Galaktika N.V., registered at Heelsumstraat 51, Willemstad, Curacao, is the data controller responsible for the personal information you provide when you register and play at irwinslots.com. We share specific categories of your data with named partners who need it to deliver the service: payment processors handling Interac e-Transfer, Visa, Mastercard, Revolut, MiFinity and cryptocurrency transactions receive the transaction details needed to move funds; our identity verification provider receives the documents you submit for KYC checks; and game providers including Pragmatic Play, Evolution, Play’n GO, NetEnt and Hacksaw Gaming receive the gameplay data needed to run the specific titles you play, such as bet size and round outcome, without receiving your payment or identity documents.

We do not sell personal data to marketing brokers or unrelated third parties. Any sharing beyond the categories above is described to you at the point the data is collected, or is required by law, such as reporting obligations connected to anti-money laundering compliance.

Your Rights Over the Information We Hold

You can request access to the personal data we hold about you, ask us to correct information that is inaccurate or outdated, and withdraw consent for a specific processing activity where consent is the basis we rely on, such as marketing emails. A withdrawal of consent for marketing does not affect processing we carry out for account security or legal compliance. If you are a resident of Quebec, Law 25 additionally gives you the right to request de-indexation of personal information that is no longer relevant to the purpose it was collected for, and the right to data portability, meaning you can ask for your data in a structured, commonly used format to transfer to another provider. We respond to a rights request within 30 days of receiving it.

Where Your Information Is Processed Outside Canada

Because Galaktika N.V. operates from Curacao and works with payment and technology partners located in multiple jurisdictions, your personal data may be processed outside Canada, including by hosting infrastructure and payment processors based abroad. Where we transfer data this way, we rely on contractual clauses with each processor that require them to protect the data to a standard consistent with Canadian privacy law, and we do not transfer identity verification documents to a processor unless that contractual protection is in place.

The Data We Collect When You Register and Play

At registration we collect your name, date of birth, email address and a password. Once you deposit or request a withdrawal, we collect the payment details relevant to the method used, such as an Interac e-Transfer confirmation, a masked card number, or a cryptocurrency wallet address. Where verification is triggered, we collect the identity document and proof of address you submit, such as a driver’s licence, passport or provincial photo ID together with a utility bill or bank statement. We also collect technical data automatically, including your IP address, device type and browser, and session logs covering your gameplay activity, deposits and withdrawals, and log-in history. Cookies placed in your browser support session management and the analytics described below.

Filing a Complaint if You Are Not Satisfied

If you believe we have mishandled your personal information and our support team at [email protected] has not resolved the matter to your satisfaction, you can file a complaint with the Office of the Privacy Commissioner of Canada, which oversees compliance with PIPEDA nationally. If you are a resident of Quebec, you can instead, or additionally, file a complaint with the Commission d’acces a l’information du Quebec, which enforces Law 25 for Quebec residents specifically.

We rely on express consent before collecting sensitive personal information such as the identity documents used for KYC verification, and on implied consent for routine account data needed to operate your account, such as your deposit history. Certain processing, including retaining transaction records for anti-money laundering reporting, is carried out under a legal obligation rather than consent, and cannot be opted out of while your account remains active.

Cookies on irwinslots.com fall into two categories: essential cookies that keep you logged in and remember your session, and analytics cookies that help us understand how the site is used. You can disable analytics cookies through your browser settings without losing the ability to play. Marketing emails are sent only with your consent, in line with Canada’s Anti-Spam Legislation, and every marketing message includes an unsubscribe link that takes effect within ten business days of use.

We retain account and transaction records for as long as your account remains active, and for a further period after closure to satisfy anti-money laundering and licensing record-keeping obligations under our Curacao licence. After that retention period expires, records are deleted or anonymized so they can no longer be linked back to you.

Reaching Us About Your Personal Data

For access requests, correction requests, or any other question about how your personal data is handled, contact us at [email protected]. Include your registered email address in the message so we can locate your account and respond to your request within the timeframe described above.